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Commitment |
Over the last several years we've experienced increased requests from clients
for upgraded amenities in the products and services we offer. Therefore,
the following attitudes and procedures will become our company policy
as our New Year resolution and our new commitment to our customers.
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To
show clients the boundary between their responsibilities
and ours. We will thoroughly, accurately
and forthrightly explain the process of building. Sometimes
we will explain things more than once, patiently and cheerfully.
This includes explaining the procedures for change orders,
site visits, the delivery process and warranty.
When buyers decide to do business with us, they will understand
what we expect of them and
what they can expect of us. |
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To
establish effective communication, we will listen actively.
We will respond promptly to client
concerns. When one of us does not know an answer, he will
acknowledge that and commit himself to finding the right
answer. By viewing clients as our partners, not our adversaries,
we can create the context for mutual respect.
The extra effort required to maintain client trust will be
our daily routine. |
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The
client's active involvement in the care of their home is
vital to their satisfaction and to our survival as a business.
To foster this improvement, we will educate our clients about
the materials and products used in their homes. |
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Misunderstandings
arise when we assume clients understand the natural properties
of materials we use and the requirements we must satisfy.
We will use every available tool to educate them (conversation,
written instructions and descriptions, photos, diagrams,
displays, samples and demonstrations). Where we have a warranty
obligation, we will meet it promptly and cheerfully. Where
we do not, we will explain, teach and guide. |
| We know success
is not guaranteed. But we take our task
seriously and strive for excellence, not just because customers demand
it, but because doing so provides us with dual rewards of a prosperous
business and personal joy in our work. |
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